All Ophelia Eve pieces are made to order unless specified and typically take 4-6 weeks to produce. The production time may vary depending on the complexity of the design and current demand, and allows us to ensure the highest quality and craftsmanship for your custom piece. Please note that made-to-order pieces with colored stones may exhibit variations in tone and striation due to the natural characteristics of the gemstones.

If a piece is specified as "ready to ship," it will be processed and dispatched within 5-7 business days. Please note that any available sizing options for rings may take up to 2 weeks to complete. If you have a specific deadline or need your jewelry by a certain date, please contact us at info@opheliaevejewelry.com, and we will do our best to accommodate your request within our capabilities.

Orders may be canceled within 24 hours. To cancel, please contact us at info@opheliaevejewelry.com as soon as possible. Once the 24-hour window has passed, we are unable to process cancellations. We do not offer refunds. However, we are committed to ensuring you love your purchase. If you need an exchange, please reach out to us and we will work with you to find a solution.

Signet rings may fit slightly smaller, while round and oval rings tend to fit true to size. We recommend using a ring sizer with US sizes for the most accurate measurement. Online templates can be inaccurate, so using a physical ring sizer is the best way to ensure a perfect fit.

To keep your 18K gold jewelry looking its best, follow these care tips:

- Clean regularly with a soft cloth to remove dirt and oils
-Avoid exposure to harsh chemicals, such as chlorine and bleach
- Store your jewelry in a soft pouch or lined box to prevent scratching
- Remove jewelry before engaging in activities that might cause damage, such as swimming or exercising

Yes, we offer custom creations and sourcing for unique pieces. We also love working with clients' own stones and personal heirlooms. Please contact us at info@opheliaevejewelry.com to discuss your custom jewelry needs.